Responsive, honest and professional in every aspect of the work that we do.
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- Google Rating5.0Based on 76 reviewsDeep River Restoration5.0Sharon Johnson18:55 03 Sep 21Excellent customer service. Explains in a language we could understand! Very professional! Sharon Johnson Pointe Realty Group - South HillBobby Warden13:16 03 Sep 21At a time when I needed help urgently the response from Deep River was incredible. They communicated everything every step of the way, were professional and dependable and set a deadline that they exceeded as they finished early. Everything is beautiful and better than before the damage I had.Valerie Garrison11:36 01 Sep 21When the house was flooded with sewage they were there first thing in the morning with house dryers. The work was done quickly and Toby was in contact with me almost daily to let me know the progress. Furniture was cleaned and removed to storage with care. All floors were removed.New insulation and AC ducts were installed. New floors and molding put in and some rooms repainted. I would not hesitate to use them again if needed.Faith Corbett17:46 31 Aug 21Very professional and compassionate. Got me back in my house ahead of time. Also took the time to wrap up any unfinished tasks.Harper D14:45 24 Aug 21Thank You Deep River Restoration for being Dependable, Reliable, and Professional. I highly recommend this Company if you ever need these services.Cindy Hosmer18:09 02 Aug 21Deep River Restoration was very responsive and worked us in immediately. There was a good bit of damage that had to be removed as well as clean up, and chemical treatments. They did an amazing job! I highly recommend them.Barbara Owen20:01 22 Jul 21Deep River Restoration did an excellent job in handling our water damage. They worked diligently on completing the work. All questions were answered thoroughly and in a timely manner.Everyone was professional, courteous and patient.Each step in the process was explained and timelines were upheld.Phone calls/ texts were answered immediately.The completed work exceeded expectations.I highly recommend Deep River Restoration!!!Cat Graham16:26 12 Jul 21When the unexpected happened, our insurance company recommended Deep River Restoration. Our museum holds some of the most priceless artifacts including thousands of native American artifacts spanning 11,000 years, 2,000 year old urns and Arbor Day paintings from local citizens. A fire extinguisher spontaneously exploded covering everything in a fine caustic powder. The Deep River Restoration team handled everything with white glove service, coordinated with the carpet and HVAC cleaners and did it in time for us to open for our big event. You never know when you may need their service but I can say that they will be our first call should we ever see the unexpected again. Big thank you to the whole Deep River Restoration team and their partners.Diana Thorpe13:45 09 Jul 21We had an unfortunate event that caused a powder irritant to be expelled into our Museum space. While not toxic, it was a respiratory irritant and needed to be removed by professionals. Our local insurance company recommended Deep River Restoration. I contacted the owner, Toby Newcomb, who was very responsive. He immediately came to assess the damage and worked with the claims adjustor in New York using their approved software to submit the estimate for his services. At every step Toby kept me informed about what he intended to do and the progress. He took detailed pictures before the cleaning so everything was put back where it belonged. He arranged for the HVAC system to be cleaned by certified providers and for the carpet to be cleaned. Toby took care of everything and within two weeks of the event the space was clean, all of the irritant removed from the area and the air, and we were back in business. Due to Toby working with the claims adjustor all along the way, there were no surprise costs and our only cost was the insurance deductible. I highly recommend Toby and his crew at Deep River Restoration. Hopefully we will not have a similar event occur in the future but, if so, I would not hesitate to call Toby.Kimberly Smith13:13 03 Jun 21The team at Deep River Restoration made the entire process so easy and stress-free. I would not hesitate to call them again. The quality of the work was excellent, and everyone was very professional. Thank you to everyone at Deep River Restoration!Joshua Green21:30 20 May 21Great costumer service and even better work highly recommend!Angela Hodges17:21 13 May 21We suspected mold in our basement because of a strange odor in the house. I messaged Toby and he was out there the next day and checked our basement! Thankfully no mold!!! Toby did offer suggestions to prevent mold in the future!! Excellent fast service!! Thank you!!!tammy anderson19:03 01 May 21Franklin Myers22:28 29 Apr 21Deep River Restoration is a quality company. They quickly came to address our situation and did the work in a timely manner. Owner and all employees that came here were very professional, polite and friendly. I would recommend them to anyone needing any of their services. We are very pleased with all of the work they did.Amanda Wilkins19:27 24 Mar 21Toby and his crew are amazing! We had a rodent issue that destroyed our bathroom and they are the only contracting company that got back to us in a timely manner. Our bathroom turned out better than I thought. They really go above and beyond for their customers. Would highly recommend them!!Charles E Davis14:11 19 Feb 21Deep River did an exceptional job at our church in removing water damage and remodeling. I highly recommend this company as they were very professional, courteous and patient in explaining all phases of work, what and why it was needed. C E DavisBerry Hill Plantation HOA18:02 12 Feb 21During construction of an addition the new crawl space developed some mold and mildew. Deep River cleaned and treated all surfaces. The wood looked brand new. The result exceeded my expectations. Mark HandschyPhilip Payne02:38 06 Feb 21Toby and his team were a first class company. I will recommend him to anyone that need restoration services after water or fire damage. Toby kept us updated daily on what was happening and even worked directly with my insurance company to make it easier for my family. Our claim happen on the 2nd day of being in our NEW home and it was devastating. But Toby and his team came in and got right to work and got our house back in a useable condition until we got everything done with the insurance company. Once that was completed he came back and finished the job very efficiently! Most importantly they did a great work. It is hard to find a honest, hard working, highly skilled company, but Deep River Restoration is that company.Donna Falkner21:22 02 Feb 21Toby Newcomb did an excellent job with repairs at our lake house. He was very professional and communicated with us every step of the way. Would highly recommend him and his company.Mark FalknerBrenda Lindsey18:39 26 Jan 21I can’t say enough about the service I received. I had a mold situation in a house I am considering purchasing and Toby Newcomb met me in a timely manner. He explained the procedures to me. Very professional. We build houses in the area and it’s nice when you find someone you can count on to do what they say they are going to do. I will definitely call again if the occasion arises.Michael Neal03:04 22 Jan 21If you are a homeowner and you are looking for a company that is very responsive, honest, and trustworthy Please contact Deep River. I recently used this company and highly recommend them to everyone. Thanks for your fast response and honest opinion! I would use them again!Wanda Elliott02:23 17 Jan 21We called Toby Newcomb about 9pm on a Monday night when we found that our hot water tank had malfunctioned and we had water everywhere. He was there early Tuesday morning with fans and blowers. He and his employees were great and very professional. Would recommend him 100%. We are very blessed to have them in Clarksville.Kristen DeJarnette20:18 15 Dec 20I contacted Deep River Restoration for a job that I needed done promptly. They were quick to respond as well as go to the job site. I was very pleased with their work! I would highly recommend Deep River Restoration!Sara Moore22:58 29 Nov 20I had a great experience working with Deep River Restoration. They arrived on time and were extremely professional. They were also very knowledgeable about what I needed to do in order to correct the issue with my house. I highly recommend calling them for any of your needs.Debra14:41 20 Nov 20We had a leak from the Condo Unit above, causing damage to walls, ceiling, carpet and trim in the master bedroom of our Unit. I called Toby at Deep River Restoration and he took care of everything. We live out of town, so Toby obtained the key from a local key holder, inspected the damage and provided an estimate to dry out, tear down and mitigate damage very quickly. His estimate was detailed, comprehensive and fair. Toby kept me informed during the whole process and completed all work as promised and on time. I really like working with Toby and Deep River Restoration.Debra Lenhart18:21 18 Nov 20This company provided excellent service!L Moore23:40 05 Nov 20Derek Tuck02:21 05 Nov 20We contacted toby yesterday to get a moisture test done and expected a later date but he came out this morning and did an excellent job. He saved us so much time, very kind, polite, very professional and did a thorough job. I definitely recommend him for all restoration needs!Joanne Rogers17:48 04 Nov 20Toby was very prompt, professional, knowledgeable, and helped the closing of the home to move forward in a timely manner. I am so thankful he assisted us. I highly recommend Deep River Restoration!!Joanne Rogers, Realtor/BrokerJohn Rogers17:29 04 Nov 20Christine Hoskins16:28 04 Nov 20We called Toby yesterday to get a moisture test done on a basement. He came out today and saved us so much time, very professional, kind, polite and did a quick and thorough job. We felt like top priority while he was there. Definitely recommend him for all of your restoration needs!Dale Moore17:49 21 Oct 20Toby and the staff of Deep River Restoration were prompt, professional, and courteous in providing the cleanup and removal of the water damage that we sustained after a burst water line. They were quick to respond to each call/text and ready and knowledgeable to answer any and all questions I had. I would highly recommend their restoration services to any who may find themselves in need of such.Carol Conner23:13 23 Aug 20We had fairly major water damage, and while it was not a fun experience, Toby and his team made it almost painless. Toby responded to my call immediately, began the drying process the next day, moved all the furniture and reassured us the job would be done quickly. They kept in touch multiple times during the day, kept to the schedule they gave us to perform tasks, and followed through on every concern. Every member of the Deep River team did their jobs well, and every contracted team was of the same high quality. I couldn’t be happier with the results. I highly recommend Toby and Deep River Restoration for any remediation, and will call him when I need any construction work. Definitely a man and a business with a superb work ethic!Beth Diamond18:35 07 Aug 20Awesome experience from start to finish. The morning I called about our water damage, Toby had someone at the house ASAP to start the clean-up. Once we decided what route to go with repairs, they got right on it. Toby and Cecil both sent texts to keep me updated on the schedule and did exactly what they said would be done. Not only is Deep River's staff top notch, but the other contractors recommended by Toby and brought in by Deep River were awesome as well. Love seeing a local boy doing such a excellent job. Support local businesses!Clarksville Virginia18:12 06 Aug 20A job well done. Professional, personable, efficient and knowledgeable. Our office is pretty again without the stained walls and warped bead board and hole in our ceiling, it looks good as new and looks like it never happened.Cheri Lyn Wilkinson21:49 30 Jul 20Deep River just completed work at my leased apartment in Clarksville, VA. My water heater started leaking really bad and it leaked in the bathroom, bedroom and a small area in the living room. They did a fantastic job from start to finish! They were on time or early each occasion or meeting when they said they were going to be there. They did everything very quickly, yet efficiently. They moved all of my belongings while the apartment was being gutted and worked on into a storage facility with excellent care. Toby kept me apprised of the next steps they were taking during the project and how things were going after each step in the process was completed. I highly recommend them to anyone that has water damage or any other type of damage to their home. Thank you Deep River!Victoria Daniel19:21 20 Jul 20We had water to back up from our AC into out Laundry room. We had damage to the floors and walls. I called Toby, went to the house, told me exactly what needed to be done and approx. how much it would cost. I gave him the go ahead to fix it, they were there the next day with drying equipment. I was updated everyday with the process and what was going to happen next. Toby and his guys took care of everything for us. Toby knew we would be out of town the next week and he told me it would be done when we got back. The room was done and it looks GREAT. I will recommend Toby and his guys to everyone.kevin moen15:44 01 Jul 20What an amazing job!!! The mitigation and repair was excellent! Looks even better than before the damage!!! Truly a joy two work with!Stacie Vanchieri13:17 14 Jun 20I contacted Big River after my basement flooded. Toby and his team were very responsive, professional and knowledgeable. They came quickly, assessed the situation and started to clean and remediate right away. We had guests at the time and Big River was courteous and unobtrusive. Toby explained what needed to be done every step of the way and showed up with his crew each day. His prices were very fair especially considering it was a weekend. 100% satisfied...100% recommended.Mark Heddings15:28 14 May 20Requested an estimate to have some mold / water damage looked at. Was able to come out the next day and provide insight on the path forward. Thanks!Brittany Hite22:17 08 May 20Deep River did a fantastic job on our bathroom. They were very quick and precise with their work. The whole team gave me daily updates on progress and when they were going to be finished. They went over and beyond to make our bathroom look great. So thankful for them.Megan Fouts12:25 16 Apr 20Susan Clayton22:28 09 Apr 20Deep River Restoration under Toby Newcomb’s professional advisement, orchestration, and direction has ended what has been a most disturbing experience for me leaving me with a positive feeling because of the thorough, kind, and caring manner in which Deep River Restoration has renewed my home to a place where I can now live and function in a safe, restored, and clean environment once again. My home recently underwent major water damage throughout the majority of my house. Once Deep River Reconstruction was on the job, each employee from that company who entered my home dealt with every problem that needed solving as though it were their own, treating my home and possessions with the utmost respect, as well as with the determination to set things right again as quickly as possible. They, one moment at a time and as a cohesive unit, included me in each and every communication as needed. They worked diligently and restored my home back to the home that I thought I would never see again. Toby is truly a person of great integrity who cares about others, and he runs his company in the same vein. I highly recommend Deep River Restoration!Tonia Clement09:02 01 Apr 20What amazing company to work for. Very professional. They work out of Virginia and came here to do a job for an assisted living home for the elderly. Called me to provide a cleaning service for them after their job was completed. If you need any restoration done, I would recommend this company.Steven Drywall & Home Repair15:38 18 Mar 20Great company to work with. They will always answer questions and work with you throughout the process of the project. Highly recommend this company!!!Judith Elliott02:01 05 Mar 20I had a tremendous amount of water damage and immediately contacted Deep River Restoration. I was amazed at the prompt response, but even more amazed at how they handled my situation leaving me completely confident and worry free through the entire process. My work was done in a very timely manner, and I remain ever so grateful for the amazing care I received.Jocelyn Elliott17:07 04 Mar 20It was a Friday evening, and I was on the way home from work when I received a frantic call from my daughter stating that there was "water" in the basement. I was immediately overcome with dread as we hadn't seen rain in quite sometime. When I arrived home, I very quickly realized what we were dealing with was not water, but sewage!! YUK!!! I called Deep River Restoration because they had previously done AMAZING work for my mother when she had water damage to her kitchen. After hours, on a Friday, while on vacation with his daughters for Father's Day weekend no less, Toby called me back and assured me Deep River would take care of us. Saturday morning a crew of men arrived at my house to do just that!! I highly recommend Toby and his amazing team at Deep River Restoration. I hope that you never find yourself in this situation, but if you do, call Deep River Restoration!!!Trina Burns15:17 04 Mar 20Great company to work with. Professional and Top Notch.Nicola Goslin20:42 03 Mar 20Toby Newcomb and his staff were fantastic!! They were professional and also caring. It was truly a pleasure working with them. I would recommend Deep River Restoration to anyone!!Brian Raney21:35 22 Feb 20Deep River Restoration responded fast and started work as soon as possible. They kept us up to date on the tear down and the repairs. They asked questions and listen to our answers. Their repairs were excellent and if there was something we did not like they took care of it. I recommend Deep River Restoration for any clean up project as well as a contractor for remodel/repair. Toby and his crew were very polite.Joe Hennessey23:40 20 Feb 20Having been involved in the construction industry for better than 50 years, I always try to be early (on time) for an appointment. Deep River was always there before me.They were very professional at all times, listened, understood, and helpful.When they arrived to do the work, they were fully prepared and completed the work promptly, with excellent workmanship and pride.I would recommend Deep River Restoration to anyone that needs someone that can use their services, done right and at a fair price.Michael Hite16:02 20 Feb 20Very satisfied with the work, finished ahead of time. Extremely easy to work with answered all of our question in a timely manner. I would recommend to anyone.Jon Elliott14:34 17 Feb 20Great people who do business the right way.John Pinnell13:54 17 Feb 20The company is awesome to work with. The do what they say they will do. Communicate, execute and clean up afterwards. Deep River is a joy to work with.Tiffany Franco17:45 06 Feb 20Toby came out quickly to check out our issue and communicated directly to our insurance company, which was extremely helpful. Our washer had flooded our laundry room and crawl space, he started the drying process on our house immediately as to avoid any more damage. Super nice guy, and wonderful work! We absolutely reccomend Deep River to anyone needing these services, you will not be disappointed.Jeff Eubank17:22 03 Feb 20The team at Deep River Restoration did a wonderful job cleaning up my rental house and repairing damages left by a previous tenant. They kept me updated daily about their progress and exceeded my expectations with the restorations. It was really nice to only have to call one company and have ALL my needs met. I highly recommend them!Cathi Wilkey17:55 23 Jan 20I had a flood from the washer that destroyed flooring in nearly every room in my house. Toby was recommended to me by my son-in-law who works with contractors all over Central Virginia. He said this is the company he would use if it were his home. Toby was there within 2 hours. 1 1/2 hour drive for him. Fans were it that day. He kept me informed continuously. Every person on this job, the crew, the painter, and the plumber were polite, skilled, and professional. Toby showed up every time a new worker came to make sure they understood the scope of the work. That was a 3 hour round trip for him. I really can’t say enough great things about Deep River Restoration. If you want quality, hire them.John Diaz14:25 21 Jan 20The team at Deep River Restoration were great to work with in response to a roof leak we had at our home. They responded quickly, got right to work and minimized the damage that could have happened if things did not get dried out quickly. Toby and his team kept us in the loop every step of the way and worked closely with our insurance company to ensure that approvals were quickly granted before any work was done. I highly recommend them to anyone dealing with a water issue at their home.Donna Lopez19:26 25 Oct 19Deep River Restoration is amazing! The job they did was much more extensive than expected, but they worked hard to get it done quickly and efficiently. Toby Newcomb communicated with me daily to keep me updated. Their professionalism and work ethic was exceptional. I highly recommend Deep River Restoration.Carole Newcomb16:36 14 Oct 19Excellent customer service, was kept informed of every step, and excellent quality of work!!Al Dahl00:38 09 Sep 19Excellent service. Toby and crew provided a timely pack-out, pack-in, and construct repairs during a recent renovation of our business. Great attention to detail, responsive, and completed the project in a timely fashion. Highly recommend Deep River!Kemis Noble12:27 25 Jul 19Toby and his team at Deep River were fantastic to work with! They were extremely professional and friendly throughout the entire process, and there was constant communication about what was happening throughout. After the team cleaned up the debris from my ceiling collapse, I felt as though I finally had my home back and could relax. I highly recommend Deep River Restoration!Angela Roughton13:56 20 Jun 19My experience with Toby of Deep River was exceptional. The professionalism and responsiveness was excellent. I would recommend this company to anyone.Susie Eubank13:08 25 Feb 19Toby and his crew were very understanding and respectfully to our situation. Work was done in a timely way and a very professional way. The crew were kind, caring, and OMG, they cleaned up after job was done in such a way that you would never even know they had been here with the except of a new professionally built 3 sided porch. Toby has excellent communication skills. He stayed in touch with us the entire time the job was been done to make sure everything was to our liking. We could never have asked for anyone better to do this job. Thanks You Toby and crew. We will forever be grateful to you. Anyone needing restoration work of any kind, look not farther than Deep River Restoration. You will not be disappointed....Sam and Susie Eubank, Clarksville, VA...Kimberly Martin18:19 19 Feb 19Unfortunate we had to have Deep River Restoration services but things happen for a reason. If we wouldn't have needed them we would have never crossed paths. A genuine company and professional. Communication is on point. Work Ethic from their team is A plus. Your not just another customer when you work with Deep River Resotoration they acknowledge you when your out and about and take time to speak to you and interact with your kids. DEFINITELY RECOMMEND!!Edith Coleman14:24 18 Feb 19My experience with Deep River Restoration was great, they came in when I didn't know what to do, water was every where ankle deep, made a call to Deep River Restoration, Just to let you know I never used this company before, the owner answer, I told him what the problem I had he said I'm right around the corner I will be right there, he came looked at the problem said I will be right back with my crew, the crew came in and went to work and got me back in business. I want to say that it was a joyto have the owner and his crew on site they where polite and professional, so if you have a problem call Deep River Restoration you want go wrong.Annette Church20:13 16 Feb 19Toby and his crew are amazing! They went above and beyond our expectations, they are the absolute best. They made our house look amazing after we suffered extensive water damage. They were also able to handle everything from the insurance company to make a stressful situation much easier for us. I highly recommend Deep River!Alyson Elliott19:47 16 Feb 19The team at Deep River Restoration is very professional to work with! They are easy to contact & keep you well informed of each step during what can be a very frustrating time in the life of a Homeowner. They work efficiently & have all the necessary equipment & skill to see a job through from start to finish! They aim to please! I would highly recommend using them!Patrick Callahan14:52 16 Feb 19The team at Deep River Restoration has completed multiple projects for me over the last few years. Always prompt, professional, knowledgeable and show excellent craftsmanship in every task.Patrick CallahanOwner - Callahan ConstructionJonathan Chumney13:18 16 Feb 19Great company.... Great leader... Great work! Would recommend to anyone!Harrison Clements22:30 15 Feb 19I have worked with Toby at Deep river on a few jobs, and you can't find anyone better to work with.Billy Wells21:24 15 Feb 19This is a very professional company that does a wonderful job. They are honest and friendly. I recommend them to anyone!John Davis20:34 15 Feb 19I recommend Deep River without reservation. They handled our large water loss at our corporate headquarters from start to finish. Great company, great people, great results.Chad Barbour20:28 15 Feb 19Great company! Toby is first rate! Does what he says he is going to do when he says he is going to do it and in a timely fashion! Highly recommend!!!Shane Torrence20:25 15 Feb 19Karin Kuhn20:24 15 Feb 19